FAQ – Sensual Intelligence



What makes Sensual Intelligence different from the rest?

We are passionate about providing high-quality service and products to our customers. All our products have been carefully selected with you in mind and we keep up to date with the latest and greatest. That being said - we only provide our customers with the best of the best.  We are also notorious for delivering on our promises! Health, wellness and sexuality are passions of ours so it's safe to say that we truly enjoy running an online store that specializes in eco-friendly and body-safe adult products.  

Because we are a small business, one of the many perks we have is the privilege to build strong relationships with our customers. This makes for a more unique and personalized online shopping experience.

How are your toys “eco-friendly”?

The products featured on our site have little to no carbon footprint, contain zero petro-chemicals, PVC, or other toxic materials and do not emit any toxic fumes. The toys that have a mechanical device inside them are rechargeable, are plug-ins or do not require batteries at all. The body products are cruelty-free, paraben-free and biodegradable. 

What do you mean by “body-safe”?

A body-safe product is a product that contains no materials that have potential for harm to your health. For example, phthalates may cause yeast infections, urinary tract infections and some may contain carcinogens. Phthalates are also said to be endocrine disruptors and their effects on fertility has also been greatly debated and still is today. Low-quality plastics, “jelly” type materials, etc are NOT body safe. A good rule of thumb is the smell test. If the smell of a toy is quite potent, it is indicative of chemicals leeching. Why even risk it Please note that because there is no governing body to test sex toys. With this in mind, a well-informed purchase is a breeze with sensual-intelligence.ca as we are confident with the array of body-safe sex toys from reputable manufacturers we have selected for you. 

How and why did you select the products that you feature on your site?

This was definitely not an overnight process! Both of us carefully hand selected EVERY product that is listed on our site, with you in mind. We did this by spending countless hours researching the product's reputation, reviewing the materials/ingredients, reading countless reviews on forums and blogs, and sometimes basing the selection on personal experience. We were very diligent and had mandatory criterias for the selection process. These were: must be eco-friendly, must be body-safe. Therefore we can say with confidence that all products are non-toxic, phthalates-free, petro-chemical free and paraben-free. We also carry many hypoallergenic products, providing you a pleasurable, safe and worry-free experience!

Do you ever have promotions, etc?

We certainly do! A great way to keep up to date with our promotions, current deals or sales, etc is to sign up for our news letter! Another fun way to keep up to date is to follow us on Twitter or Facebook or simply join our newsletter!

I want to order a certain product you carry but only one colour/flavour/size/scent is available and I want a different one than the one listed. Can you do that for me?

Absolutely! Please email us at sales@sensual-intelligence.ca to let us know which toy you want and in which colour you need it. We will check our inventory and let you know within 24 hours. 

You carry products from a certain manufacturer but not the model I want, why is that? Can you get it for me anyways?

Most likely yes! The manufacturers we chose to carry have a vast array of eco-friendly and body-safe products. Worry not - if a certain toy you're looking for isn't listed at the present time, it doesn't necessarily mean that it didn't pass the Sensual Intelligence “test”. We simply wanted to avoid over-saturation of our site. To keep things fresh and to avoid repetitiveness, we decided to refrain from listing too many similar items from different manufacturers. However, that doesn't mean we can't have it special ordered for you. Keeping true to our brand, if the toy you have requested is not eco-friendly or 100% body-safe, we will communicate our concern to you and suggest a similar product that fits our criteria. Otherwise, we unfortunately have to decline your request.


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